Delivery

 

Delivery Charges

Your Total Spend
Delivery Options   0 – £125.00 £125.01 +
Standard 1-2 working days (to Mainland UK)   £11.95 Free to one address
for orders made online
Standard 2-3 working days (Highlands)
See post codes
  £25.99 £15.95
Standard 2-3 working days (Northern Ireland)   £48.95 £38.95
Standard 3-5 working days (Scottish/Channel Islands/Isle of Man)   £80.95 £70.99
Standard 1-3 working days (Isle of Wight)   £80.95 £70.99

COVID 19 UPDATE

In response to COVID 19 we have opened our website earlier than normal this year to ensure that those customers who require their Christmas Tree delivered are not disappointed. We have worked hard over the recent months to plan our operations and to consider how we will work to reduce all risks presented by the virus to customers, employees and our courier partners. We are confident that we have addressed and planned for any current known disruptions due to COVID 19. However, we cannot be held responsible for a change in national and/or local circumstances arising due to lockdowns, virus outbreaks or similarly associated risks that may present themselves and be out with our control. 

Please consider your required delivery time carefully and ensure that if planning an event or special occasion around the arrival of your tree that you leave an extra 1-2 days before the date required. We ask that you are patient in terms of our stated delivery window of 1-2 days. To avoid unnecessary disappointment we will be unable to offer special delivery terms this year (ie pre noon or guaranteed next day).

Pre-dispatch

If you wish your goods to be delivered for a specific date/occasion, please make sure that you ask for a delivery date at least 3 days prior to your required date.

We will endeavour to make sure that all orders received by 9am, will be processed on that day – subject to available space in the Courier lorry. Orders received after 9am, may not be processed until the following day.

Deliveries will only be left unattended without a signature if you give us permission to do so.  However goods are left at your own risk and we cannot be held responsible for any damage or loss of your goods.

During your order process you can give instructions for the driver as to where to leave your delivery if no one is in, we cannot guarantee these instructions will be followed as it is at the discretion of the driver. Alternatively you can elect to have your goods left with a neighbour, should you be unable to take delivery in person.

Post-dispatch

We will send an e-mail to the address provided by you to inform you of the dispatch of your goods.

Delivery

On receiving your goods please check them BEFORE signing for them. If there is any problem please sign for them as “damaged”.

Using our standard 1-2 working day service most goods are delivered on day 1 of your preferred choice. However this ‘preferred delivery date’  cannot be guaranteed  and some goods will arrive on day 2.   Saturday and Sunday are not working days.   Please be aware that if you have taken a day off work to receive your tree there is no guarantee that you will receive it on that day.   The delivery service we offer is offered in good faith and we cannot accept responsibility if your item doesn’t arrive on a particular day.   If your item doesn’t arrive on your preferred day we cannot accept cancellation of the order.

In accordance with the United Kingdom’s Distance Selling Regulations, we cannot accept cancellations or returns for perishable goods, as trees are freshly cut/prepared to order.

Our courier normally delivers Monday-Friday 8am-6pm.  If you have indicated that you must be present for the delivery and you are not at home, our Courier will card you to inform you of the failed delivery attempt. They will attempt to deliver on one more occasion, there-after you will be charged for the return of your goods.

You will be given information on the card that will allow you to contact the Courier to discuss any re-attempted delivery.

If you give permission for your goods to be left unattended you do so at your own risk.

If items become separated during transit and you refuse delivery of any part of an incomplete order you may not receive any outstanding items on your order as refusal of one item may be deemed to be refusal of the whole consignment.

We cannot guarantee any special delivery instructions will be followed as it is at the discretion of the driver.

Scottish Christmas Trees cannot be held responsible for any of the actions of our third party Courier drivers.

Scottish Christmas Trees cannot be held responsible for problems caused by adverse weather/road conditions.

Scottish Christmas Trees cannot be held responsible for problems arising from COVID19 that our out with our control.

Our Courier is contracted to deliver to your building. If you live in flats they are not obliged to take it to your door, this is at the discretion of the driver.

You must let us know if your order has not been delivered within 5 working days of the required date. After 5 working days we cannot be held responsible for the non-delivery of your goods.

Last delivery date for 2020 is Monday 21st December