We grow and sell only top quality Christmas trees, wreaths and decorations that will give you a lot of pleasure throughout the Festive Season.

Our products will be appropriately and carefully packaged for transport and we will endeavour to have your order delivered on the date that you request.

Please find Detailed information on:
Order Delivery Times | Delivery Charges | Delivery Method | Payment Processing | Product Quality | Product Handling | Damaged Goods | Cancellation | Security & Privacy | Terms

Order Delivery Times

• Orders received by 12 noon we will endeavour to have despatched that day, after 12 noon they will be despatched the following day.
• Orders received on Saturday and Sunday will be despatched on the Monday.
• Certain outlying areas of Scotland will have a two day delivery, and they are as follows - IV21-24,IV26-28, IV40, KW5, KW11-13, FK19-21, PA36, PA40, PH30-32, PH34-41, PH50
• Last orders must be with us by 20th December.
• If you’d rather discuss your order, or you have any queries, please do not hesitate to get touch on 07815512885 or 01387760234

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Delivery Charges

• Free UK delivery for Christmas Trees is available in mainland UK.
• For all other products:
  - £5.00 delivery charge for orders valued up to £20.00
  - £10.00 delivery charge for orders valued at over £20.00. 
• Delivery to Northern Ireland, Scottish Islands, Isle of Man and Isles of Scilly.
  Due to the geography of the British Isles, our Courier Service charges an additional charge to remote and outlying areas. Therefore a surcharge of £11.75 will be added to the Standard Delivery Charges for all the above areas.
• If you wish Premium (Guaranteed) Delivery, please see charges below:
  - Guaranteed by 10.30am (All Items) £32.00
  - Guaranteed by 12noon (All Items) £22.00
  - Saturday AM service only (All Items) £23.00

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Delivery Method

• All our trees and wreaths come to you direct from Glaisters Farms, where they are either home grown or hand made from our own materials.
• Our Courier Service will deliver direct from Glaisters Farms to your door. All orders will be despatched as soon as possible after receipt of your order, and as near to your preferred date for delivery. However, due to reasons beyond our control this is not always possible, because as you will appreciate at Christmas courier services come under a lot of pressure.
• All deliveries will be made in 1-3 days around your preferred delivery date, excluding weekends. We will endeavour to have your order delivered on the day requested. However; we cannot guarantee this and we will not accept responsibility if your order is delivered outside the time requested.
• If you have ordered a premium service and the trees/wreaths are not delivered within the allocated time then Glaisters Farms Ltd will refund you the full amount paid for that service.
• We will send you an e-mail to the address provided by you to inform you of the despatch of your goods.
• If we miss you at point of delivery a card will be left with a depot number to call. You will then be able to arrange a mutually convenient day for delivery. No refunds will be given for trees that are left uncollected at the depot.
• All delivery charges if any, are clearly shown on our pricing page.
• Deliveries cannot be left unattended without a signature unless you state otherwise. If you agree for the order to be left on your premises or with a neighbour please indicate by ticking the box on the order form or advise of any instructions in the message box.
• We cannot be held responsible for any damage to or theft of tree/wreath if we have your permission to leave it unattended.
• You, the customer must let us know if your order has not been delivered within 5 working days of the required date.  After 5 working days we cannot be held responsible for the non delivery of your goods.

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Payment Processing

• We accept major credit and debit cards through Protx (read the Protx Security Statement).
• Payment can also be made by cheque. Please remember that no goods will be despatched until our Bank has cleared full payment.

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Product Quality

• Remember that the trees and wreaths are either living or made from living material so there will be some variation to the photographs displayed on our web site.
• All goods that we offer through this web site, we believe are of top quality and we make every attempt to give you the customer efficient service.
• We cannot be held responsible for any tree that dies after 25th December of the year of purchase.
• If our goods have not lived up to your expectations then please contact us by e-mail within 2 days of receipt of your delivery - enquiries@scottishchristmastrees.co.uk.  It is then your responsibility to return the goods undamaged in there original packaging to us within 7 days of receipt. The goods must be suitably packaged and in a saleable state on return. At this point we will arrange a full refund of the original cost within 30 days.

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Product Handling

• The products we sell are specially grown for the Christmas Market, but like all such products will have been treated to enhance their purity and quality inline with industry practise.
• Care should be taken when handling the products. The safe use of the product is your responsibility and you accept that any loss or injury arising from use will be your responsibility

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Damaged Goods

• If any of the goods have been damaged during transit, please retain the packaging and inform us within 2 days of receipt of the goods Give us as much information regarding the damage, and we will contact you to discuss a replacement or a refund as appropriate.

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Cancellation

• If you wish to cancel your order, in accordance with the United Kingdom’s Distance Selling Regulations, we require notice in writing either by fax, e-mail or writing no less than 5 working days prior to your preferred delivery date. Any money taken from you will be returned within 30 days.
• If you cancel your order after this time it may not be possible to stop shipment. Returning the items is the responsibility of the purchaser and you are under obligation to take reasonable care of the goods. We do not accept responsibility for return carriage.
• We reserve the right to allow for the possibility of supplying substitute goods in the event of us not being able to supply the specific goods ordered. The substituted goods will be of equivalent quality and price to those ordered. If you are unhappy with the substitute goods we (Glaisters Farm Ltd) will meet the return charge. We will contact you first if this unlikely event happens.

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Security & Privacy

• We are 100% committed to protecting your security and privacy, but we do need to collect some information from you, to enable us to process your order. We need your name and address to know where to send your order, your card details to obtain payment and your telephone number and e-mail address to enable us to contact you should there be a problem with your order. We promise to keep all information that we have to collect from you in a safe and secure way. We promise not to give any details to a third party, except Protx who payment will be made through. Glaisters Farms Ltd may contact you in the future to enquire if you would be interested to purchasing from us next Christmas. If you do not wish this, please tick the box not to include you in future mailings, and we will remove your name from our list.
• If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.
• Please ensure that the details that you provide us with are correct and complete.

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Terms

• We will only sell to customers who are 18 years of age or older.
• We reserve the right to revise details and prices at any time and without notice. We undertake to guarantee to hold the price at the price when you ordered.
• All items advertised by us are subject to availability.
• We reserve the right to alter the Ordering & Delivery Terms and to decline service to any individual.
• This website and everything contained in it is the copyright of Glaisters Farms Ltd.
• All prices include VAT.

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© 2007 all rights reserved, Glaister Farms Ltd, Congeith, Kirkgunzeon, Dumfries DG2 8JT - tel: 0781 551 2885